Why the import.xml file may not be processed, although it comes to the site?

If the file is transferred to the site and transferred entirely, then you need to look at the module logs. 1s first sends files to the site, and then sends a request to parse the file. The logs should have a similar entry type = catalog & amp; mode = file & amp; filename = import0_1.xml, it means that 1c requests parsing the file. If there is no entry in the logs, then you need to connect the 1s programmer to solve the problem. One of the solutions through the exchange settings in 1s is the batch output of information to the site (the import.xml and offers.xml files are divided into parts and sent to the site one by one). Setup Example 

But not all 1s support such settings.

We hope that this information was useful to you.

Always happy to help,

NeoSeo Team.