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Configuring the module Callback for OpenCart

  1. Installing the “NeoSeo Callback” module

To install the module “NeoSeo Callback” for OpenCart  required:   

  1.  Go to the site's admin panel and select the section “Add-ons”->”Modules”:
  2. In the list of modules that opens, select “NeoSeo Callback” and click the “Install”:
  3. Go to “Add-ons”->”Add-ons Manager” and click on the “Update” button in the window that opens.

This completes the installation of the module and you can proceed to editing the module settings.

  1. Edit module settings

To edit the module settings, go to the site's administrative panel and select the section “Add-ons”->”Modules”. In the list of modules that opens, select “NeoSeo Callback”< /strong> and click on the button “Edit”:

After that, a window for editing the module settings will appear on the screen: : 10px; width: 985px;" />

The “Parameters” tab is intended for setting the following parameters:

  • Enable/Disable the module. In order to connect the module to the store, in the “Status” field, select “Enabled”:
  • Display email on the order form. To go to the callback order form, click the “Request a call” button:

By default, the callback order form looks like this:

In order for the user to be able to enter email on this form, in the “Display email on the order form” field, select the value “Enabled”:

As a result, the form will look like this:

  • The title of the form. This field allows you to add a title for the order form in all store languages. For example, let's add a form header “Enter your details”:

Now the order form looks like this:

  • Message about the accepted application. This field is intended for entering information that will be displayed on the form after placing an order for a call back. When generating a message about an accepted call, you can use the special {callback_id} tag, which contains the current callback number.

For example, let's enter the following message “Your callback request #{callback_id} has been recorded! Our manager will call you back within 15 minutes during business hours.”

Please note that this field allows you to add the text of the message about the accepted application in all store languages:

To view the result, fill out the form and click on the button “Waiting for a call”:

After clicking the button, a message about the accepted application is displayed on the form:

  • Input mask for the phone. To minimize errors when entering a phone number, you must specify an input mask. By default, the input mask looks like this:   

Type of input mask on the form:

  • Recipients of ticket notifications. Use this field to enter email addresses of recipients for notifications of new callback requests:

If you need to send email notifications to multiple recipients, enter their email addresses separated by commas:

  • New request email subject. This module offers to set the email subject for recipients of notifications about new callback requests:

When forming the subject of the letter, you can use the special tag {callback_id}, which contains the current number of the request.

  • New request email message. This field is used to form the text of the e-mail that will be sent to the recipient of notifications of new requests for a call back.

When composing a message, you can use special tags:

{callback_id}- current callback number:

{name} - client name;

{email} - client's email address;

{message} - customer question.

For an example, let's enter the following message: “Visitor {name} has left request #{callback_id} for a callback. He (a) asks to call him back at number {phone} regarding {message}”

As a result, when submitting a new application, the notification recipient will receive the following email:

Important!!! After adding all the changes, you must click the “Save” button:

In addition to sending email notifications about a new request, this module saves all callback requests in a separate menu. After installing the module, in the site administration panel, in the “Sales” section, a new menu item “Callback”:

This section allows:

  • View a list of callback requests:
  • Edit existing applications. To do this, select the required application and click on the button “Edit”:
    As a result, we go to the application editing form: 1163px;" />

The following fields can be configured on this form: order status (new, processed), manager who processed the request, note to the request.    

Important!!! After adding all the changes, you must click the “Save” button:     

  • Delete requests. To do this, mark the required request and click on the “Delete” button:    
  • Search for requests. This module allows you to search for requests by the following options: date of registration of the request, client phone number, full name of the client, status of the request (new, processed), email of the client, name of the manager who processed the request, note.   

To filter applications, enter a value in the required option and click on the “Filter” button. For example, we will filter by the option “Client name”, who left the application :   

After clicking on the button “Filter”, we get the result of filtering:

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